Does British Airways offer free returns? What's their exchange policy?

What's British Airways's returns and exchanges policy? Can you return in-store? How many days do you have to return items to British Airways for a full refund? Do I need a receipt to return my item to British Airways? Do items need to be in new condition?
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Knoji Staff
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Posted Apr 17, 2018

Our team of shopping analysts is out looking for the answer to this question now. We source our answers from British Airways's website and customer service pages and by working with British Airways directly to find the correct answer to this question. Check back later to find the answer to this question.

In the meantime, please refer to British Airways' website for additional information.

Shopping tip: (January 22, 2019): Use promo code BAPROMO27 to save 25% off at britishairways.com — redeem it here. You can also view more British Airways promo codes.

Update: we've found 19 more airlines stores that currently offer free returns & exchanges and 101 travel & events stores that are offering free returns & exchanges . You can also view all 6,714 stores that offer free returns & exchanges across all categories.

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About British Airways

British Airways is a major airlines company operating the e-commerce site britishairways.com. British Airways sells its products and services in the airlines vertical, offering discounts and promo codes to its customers infrequently. British Airways has good ratings among shoppers on Knoji, with 31 ratings and an average rating of 3.9 stars. British Airways scores very highly compared to other brands in the airlines industry, providing 14 e-commerce features to better serve its customers.

British Airways' Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Maybe
It appears that British Airways may not offer free returns & exchanges currently. Read full answer >>
International Shipping:
Maybe
It appears that British Airways may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Maybe
It appears that British Airways may not accept debit & prepaid cards currently. Read full answer >>
Paypal:
Yes
British Airways accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
Maybe
It appears that British Airways may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that British Airways may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
No
It appears that British Airways may not offer promo codes currently. Read full answer >>
Black Friday Ad:
Maybe
It appears that British Airways may not offer Black Friday ad currently. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that British Airways may not offer Cyber Monday ad currently. Read full answer >>
Military Discounts:
Yes
British Airways offers coupons and promotional pricing for military veterans. Get up to 30% off and other special offers for British Airways on their military discounts page. Read full answer >>
Senior Discounts:
Maybe
It appears that British Airways may not offer senior discounts currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
British Airways offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Gift Cards:
Maybe
It appears that British Airways may not offer gift cards currently. Read full answer >>
Social Media Pages:
Maybe
It appears that British Airways may not offer social media pages currently. Read full answer >>
Customer Reviews:
Maybe
It appears that British Airways may not offer customer reviews currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that British Airways may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that British Airways may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that British Airways may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that British Airways may not accept Bread financing currently. Read full answer >>
Website Features
Mobile Apps:
Maybe
It appears that British Airways may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
British Airways offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
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