British Airways Website Review & Ratings + British Airways Coupons
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British Airways Website Review & Ratings + British Airways Coupons

British Airways: Products & Services

British Airways is an airline that is based in the U.K and flies to almost every country from Albania to Zimbabwe. The jets that British Airways flies are the Airbus A380 and the Boeing 787. Their website is full of important travel information such as traveling to areas with unrest and the latest travel news. As a traveler, there is much more you can accomplish on their website including:

  • Book a flight.
  • Book a car and a hotel.
  • Purchase London sightseeing passes for places in and around London including Stonehenge.
  • Find out about travel insurance
  • Read destination guides.
  • Manage bookings.
  • Information pertaining to travel on British Airways.
  • Company travel information.
British Airways: Company Background

British Airways has a long history in the airline industry, celebrating their 90th anniversary in 2009. Right after World War I, on August 25, 1919, British Airways predecessor, Aircraft Transportation and Travel Limited flew the world's first daily international scheduled air service between London and Paris. They are listed on the London Stock Exchange as International Airlines Group with the symbol of LSE. You can read their interesting history on their History Page.

British Airways: Customer Feedback & Reviews

British Airways has fair to good customer comments and ratings. A couple of customer complaints were about the bad food, mix ups and rude gate agents. Review Centre gives British Airways 2.4 stars out of 5 with the following customer comments.

  • "I fly a lot and, when I went to the states from Kuwait for a wedding, I didn't have one problem with my whole trip. I don't remember if there was anything spectacular about it but, the food was okay and the service was okay because I don't remember having a bad time…"
  • "The flight itself was not too bad. The planes are equipped with extraordinary comforts (seats, tv, legroom) but crew members were looking un-experienced and the check in staff didn't understand what the passenger wanted. And food quality was normal to poor."
  • "Took a short haul flight to Alicante  Spain. Easy to book online and print out baggage stuff at the airport. Outbound, Plane left early, crew very pleasant. Good leg room but seats a bit narrow (probably cos my bum is not very narrow though!) Inbound, a few minutes late, crew again pleasant enough."
British Airways: Business Credibility & Trustworthiness

British Airways has been in business for more than 90 years, flying through many situations and to many countries. British Airways supports charities in the countries they operate in.

  • Flying Start is a global charity partnership between British Airways and Comic Relief UK.
  • Community Learning Centre
  • Community and Conservation Program supports more than 40 community charities in both the UK and the countries they fly to.
British Airways: Website Popularity & Google Ranking

British Airways has the following internet rankings.

  • shows British Airways with a traffic ranking of #204 in the United Kingdom, and a worldwide traffic ranking of #2,731. There are 14,998 sites linking into British Airways.
  • Their Google Page rank is 7/10.
  • According to, British Airways has 565,948 unique visitors per month to their website (US data only).
British Airways: Social Media Presence

You can follow British Airways on their social media pages.

  • British Airways has a good Facebook page with great vacation pictures and customer postings. Their Facebook page has 917,674 Likes.
  • They are also on Twitter @British_Airways with conversations, chances to win tickets and more. They are followed by 283,981 and have tweeted 93,219 messages and answers to customer's questions.
  • British Airways is also on YouTube with great videos about their Boeing Dreamliner 787's and travel destinations. 
British Airways: Website Security & Safety

British Airways uses the following methods to ensure safe transactions on their website.

  • British Airways uses the https secure internet connection on their website when you start the checkout procedure.
  • According to the Google Safe Browsing tool, they are not listed as a suspicious website. Of the 49 pages Google tested during the last 90 days, 0 pages resulted in malicious files or software being downloaded or installed.
British Airways: Pricing & Packages

British Airways has comparable airfares with other airlines that fly internationally. There are different flight classes and baggage fees with each airline. Airfares can change rapidly from one day to the next. You can also find cheaper airfares by looking at different departure times. The following British Airways prices are all for a one-way ticket for one adult.

Denver to London- Non-stop

  • Economy costs $1,735
  • Premium Economy costs $2,760
  • Business Class costs $8,545

New York (JFK) to Athens, Greece with 1 stopover in London

  • Economy - $1,746
  • Premium Economy - $1,987
  • Business Class - $5,588

Los Angeles to Paris, France with 1 stopover in London

  • Economy - $2,143
  • Premium Economy - $2,901
  • Business Class - $7,476
British Airways: Shipping Rates & Policies

Your ticket could be in the form of an electronic ticket or an actual ticket from a ticket counter. You can manage your bookings from the British Airways website. If you use online check-in, you can print their boarding pass from home. You can then go directly to the central security area with your boarding pass on arrival. From the My Booking page, you can view all details of your flight and your choices. British Airways has an extensive FAQ concerning tickets and bookings. 

British Airways: Payment Methods Accepted

British Airways accepts online payments by major credit cards, debit cards and PayPal accounts. If you are traveling from the U.K., you can pay using the following methods.

  • Switch/Maestro
  • Solo
  • Visa/Delta debit card issued by a U.K. bank and billed to a U.K.address.

Other Payment Rules:

  • You can also pay for your ticket by telephone or at airport ticket desks.
  • They cannot accept debit cards at airport ticket desks.
  • The payment card must be issued and billed to an address in the country of departure unless you are paying at the airport.
  • Your credit card will be debited when your e-ticket is issued.

For more information, please see this FAQ page.

British Airways: Returns, Refunds & Exchange Policy

If you bought your ticket from a travel agent, you will have to talk to the travel agent for a refund. If you bought your ticket directly from British Airways over the phone or at a ticket counter, you can request your refund from British Airways. If you have an electronic ticket, you can request a refund by going to the Manage My Booking on the British Airways website. You can also request a refund by email or faxing the request to them. For more information, please see their refund page.

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